PRIVACY POLICY
Last Updated: June 2026
Gateway to Solutions (“Gateway to Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, communications, forms, services, and related technologies.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Gateway to Solutions may collect information that you voluntarily provide through our website, communications, scheduling tools, forms, and services. This information may include contact information, appointment-related information, insurance information, communication preferences, payment-related information, and other information necessary to respond to inquiries, coordinate services, or provide support.
We may also automatically collect certain technical information when you visit our website, including device information, browser information, IP address, website usage data, referral sources, and other analytics-related information used to improve website performance and user experience.
2. HOW WE USE YOUR INFORMATION
We use information collected through our website and services to communicate with prospective and current clients, coordinate appointments, verify insurance benefits as a courtesy, provide administrative support, process payments, maintain records, improve website functionality, deliver educational and marketing communications, comply with legal and professional obligations, and otherwise support the operation of our practice.
3. WEBSITE FORMS AND ONLINE SUBMISSIONS
Information submitted through contact forms, introductory call requests, insurance verification requests, newsletter subscriptions, scheduling systems, and other website features may be transmitted through third-party systems used by Gateway to Solutions.
Please do not submit sensitive medical, mental health, or confidential information through website forms unless specifically requested.
Submission of information through our website does not establish a therapist-client relationship, guarantee services, or create any obligation on the part of Gateway to Solutions to provide treatment.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, analytics tools, advertising technologies, pixels, tags, and similar tracking technologies to improve website functionality, understand user engagement, analyze website performance, support marketing efforts, and measure the effectiveness of online advertising campaigns.
These technologies may collect information regarding website usage, interactions with content, device information, browser information, and referral sources. Users may adjust browser settings to limit or disable certain tracking technologies; however, some website features may not function properly as a result.
5. ANALYTICS AND ADVERTISING
Gateway to Solutions may use website analytics, advertising platforms, search engine marketing tools, social media advertising tools, and similar technologies to better understand website usage, improve user experience, evaluate marketing effectiveness, improve search visibility, and provide information regarding our services.
Information collected through these technologies is generally aggregated and is not intended to personally identify individual website visitors.
Gateway to Solutions may use technologies provided by search engines, social media platforms, advertising networks, and analytics providers to better understand website usage, improve user experience, measure marketing effectiveness, improve website performance, and provide relevant information regarding our services.
6. ONLINE ADVERTISING AND REMARKETING
Gateway to Solutions may use advertising and remarketing technologies that allow advertisements to be displayed to individuals who have previously visited our website or interacted with our online content.
These technologies may use cookies, pixels, tags, or similar tracking mechanisms to measure advertising effectiveness, understand audience engagement, improve marketing efforts, and enhance website performance.
Users may manage advertising preferences through their browser settings or through the privacy controls offered by applicable advertising platforms.
7. TEXT MESSAGING COMMUNICATIONS
Individuals who voluntarily opt in to receive text messages may receive communications regarding appointments, scheduling, billing, insurance-related matters, administrative updates, and practice information.
Message frequency may vary. Standard message and data rates may apply. Individuals may opt out at any time by replying STOP. Consent to receive text messages is not a condition of receiving services.
8. EMAIL COMMUNICATIONS AND NEWSLETTERS
Individuals who voluntarily subscribe to newsletters, educational resources, blog updates, or other communications may receive periodic emails from Gateway to Solutions.
Recipients may unsubscribe from marketing communications at any time using the unsubscribe link included in such communications. Administrative or service-related communications may continue when necessary.
9. THIRD-PARTY SERVICE PROVIDERS
Gateway to Solutions utilizes trusted third-party service providers to support website operations, communications, scheduling, payment processing, electronic recordkeeping, telehealth services, insurance verification, marketing activities, analytics, and other business functions.
These service providers may process information on our behalf as necessary to perform their services. While we carefully select vendors that support our operations, their services remain subject to their own privacy practices and terms of use.
10. HOW WE SHARE INFORMATION
Gateway to Solutions does not sell personal information.
We may disclose information to service providers who assist in operating our practice, to insurance companies or healthcare-related entities when authorized or necessary, to comply with legal obligations, to protect the safety and security of individuals or the practice, or as otherwise permitted or required by applicable law.
Protected health information is handled in accordance with applicable privacy laws, ethical standards, and professional obligations.
11. DATA SECURITY
Gateway to Solutions takes reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we strive to protect information, we cannot guarantee absolute security.
12. HIPAA NOTICE
Gateway to Solutions is a healthcare provider and maintains policies designed to protect protected health information (“PHI”) in accordance with applicable federal and state laws.
Information submitted through our website may not initially be considered protected health information until a therapeutic relationship has been established. Once services begin, certain information may become part of a clinical record and be protected under applicable privacy laws.
Please review our Notice of Privacy Practices for additional information regarding the use and disclosure of protected health information.
13. EDUCATIONAL CONTENT AND WEBSITE RESOURCES
Gateway to Solutions publishes blogs, articles, newsletters, videos, social media content, and other educational resources intended to provide general mental health information and increase awareness of available services.
These materials are for informational and educational purposes only and are not intended to establish a therapist-client relationship, provide individualized treatment recommendations, or substitute for professional mental health care.
Visitor interactions with educational content may be analyzed in aggregate to improve website performance, user experience, search engine visibility, content quality, educational outreach efforts, and overall website effectiveness.
14. SOCIAL MEDIA AND ONLINE ENGAGEMENT
Gateway to Solutions maintains a presence on various social media platforms to share educational content, practice updates, mental health resources, and information about our services.
Any information voluntarily shared through social media platforms, including comments, messages, reviews, likes, shares, or other interactions, may be visible to others and may be subject to the privacy policies and practices of those platforms.
For privacy and confidentiality reasons, clients and prospective clients are encouraged not to share sensitive personal, medical, or mental health information through social media channels.
Gateway to Solutions is not responsible for the privacy practices, security measures, or content policies of third-party social media platforms.
15. CHILDREN’S PRIVACY
Our website is not intended for use by children under the age of 13 without parental involvement or consent.
We do not knowingly collect personal information from children through our website without appropriate authorization.
16. YOUR PRIVACY RIGHTS AND CHOICES
Depending on applicable laws, individuals may have certain rights regarding their personal information, including the ability to access, update, correct, or request deletion of certain information, withdraw consent for marketing communications, or opt out of text message communications.
Certain requests may be subject to legal, ethical, clinical, professional, or regulatory limitations.
17. STATE PRIVACY RIGHTS
Residents of certain states may have additional privacy rights under applicable state privacy laws. Depending on your state of residence and applicable law, you may have the right to request access to personal information collected about you, request correction of inaccurate information, request deletion of certain personal information, obtain information regarding how your personal information is used or disclosed, or exercise certain rights regarding targeted advertising and marketing activities.
Gateway to Solutions does not sell personal information. However, our website may utilize analytics, advertising, and marketing technologies that may be considered data sharing or targeted advertising under certain state privacy laws.
Individuals who wish to exercise applicable privacy rights may contact Gateway to Solutions using the contact information provided in this Privacy Policy. We may take reasonable steps to verify the identity of any individual submitting a privacy-related request before responding.
Certain information may be exempt from privacy rights requests due to legal, healthcare, professional, regulatory, security, record retention, or other applicable obligations.
Residents of states with applicable privacy laws may also have the right to appeal certain privacy-related decisions made by Gateway to Solutions.
18. RETENTION OF INFORMATION
Gateway to Solutions retains information for as long as reasonably necessary to provide services, meet legal obligations, maintain business records, comply with professional requirements, and protect the interests of the practice and its clients.
Retention periods may vary depending upon the type of information and applicable legal requirements.
19. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. Gateway to Solutions is not responsible for the privacy practices, content, security, or policies of third-party websites. Users access such websites at their own risk.
20. CHANGES TO THIS PRIVACY POLICY
Gateway to Solutions reserves the right to modify or update this Privacy Policy at any time.
Changes become effective upon posting to this website. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
21. CONTACT US
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Gateway to Solutions
Website: www.gatewaytosolutions.org
Email: info@gatewaytosolutions.org
Phone: (718) 887-2919
By using this website, you acknowledge that you have read and understand this Privacy Policy.
TERMS AND CONDITIONS
Last Updated: June 2026
Welcome to Gateway to Solutions (“Gateway to Solutions,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, services, online forms, scheduling tools, communications, and related resources available through www.gatewaytosolutions.org.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue use of this website.
1. WEBSITE PURPOSE
The information provided on this website is intended for educational and informational purposes only.
Content published on this website, including blogs, videos, newsletters, resources, articles, social media content, and other materials, is not intended to replace professional mental health, medical, psychiatric, legal, or financial advice.
Use of this website does not establish a therapist-client relationship.
2. NO GUARANTEE OF RESULTS
Gateway to Solutions is committed to providing high-quality mental health services; however, individual experiences and outcomes vary significantly based on numerous factors, including personal circumstances, participation in treatment, clinical needs, and factors outside the control of Gateway to Solutions and its clinicians.
Information provided on this website, educational materials, blog content, consultations, assessments, therapy services, group services, telehealth services, or other resources are not intended as guarantees of any specific outcome, improvement, diagnosis, treatment result, or resolution of concerns.
Gateway to Solutions makes no representations, warranties, or guarantees regarding the effectiveness of treatment, achievement of personal goals, symptom reduction, insurance reimbursement, or any specific therapeutic outcome.
Any testimonials, examples, success stories, or descriptions of client experiences presented on this website are intended for informational purposes only and should not be interpreted as a promise or guarantee that current or future clients will achieve similar results.
3. NO THERAPIST-CLIENT RELATIONSHIP
Viewing this website, submitting a contact form, requesting an insurance verification, scheduling an introductory call, subscribing to our newsletter, sending an email, sending a text message, or communicating with Gateway to Solutions does not establish a therapist-client relationship.
A therapist-client relationship is only established after:
• Completion of required intake paperwork
• Clinical acceptance into treatment
• Execution of applicable consent forms
• Confirmation by Gateway to Solutions that services will be provided
We reserve the right to decline services when clinically appropriate, outside a clinician’s scope of practice, outside licensure jurisdiction, due to scheduling limitations, or for any other lawful reason.
4. EMERGENCY SERVICES
Gateway to Solutions does not provide emergency or crisis services through this website, email, text message, voicemail, social media, contact forms, scheduling systems, or online communications.
If you are experiencing:
• A mental health crisis
• Thoughts of harming yourself or others
• A medical emergency
• Any situation requiring immediate assistance
Call 911 immediately, go to the nearest emergency room, or contact the Suicide & Crisis Lifeline by dialing 988.
Do not use this website or electronic communications for emergency situations.
5. THIRD-PARTY SERVICES AND TECHNOLOGY PROVIDERS
Gateway to Solutions utilizes various third-party service providers to support business operations, client communications, scheduling, billing, payment processing, website functionality, analytics, marketing, electronic health records, telehealth services, secure document storage, insurance verification, and other administrative functions.
These third-party providers maintain their own terms of service, privacy practices, and security protocols. While Gateway to Solutions carefully selects vendors that support our operations, we do not control and are not responsible for the content, policies, availability, security, or practices of third-party websites, platforms, applications, or services.
By using our website or services, you acknowledge that certain information may be processed through these third-party providers as necessary to deliver services, manage communications, process payments, maintain records, improve website performance, market services, and comply with applicable legal and regulatory requirements.
6. CONTACT FORMS, INSURANCE VERIFICATION REQUESTS, AND WEBSITE SUBMISSIONS
Information submitted through website forms, insurance verification requests, consultation requests, introductory call requests, newsletter subscriptions, or similar inquiries may be transmitted through third-party systems before becoming part of any clinical record.
Submission of information through these forms does not guarantee eligibility, insurance coverage, appointment availability, reimbursement, acceptance into treatment, or availability of specific clinicians.
Insurance information is verified as a courtesy. Insurance benefit information provided by Gateway to Solutions is based on information received from insurance carriers and is not guaranteed.
Clients remain solely responsible for understanding their insurance benefits and for all fees incurred, regardless of insurance reimbursement outcomes.
Coverage, eligibility, deductibles, copayments, coinsurance amounts, reimbursement rates, authorization requirements, and claim outcomes may change and remain the responsibility of the client to verify directly with their insurance carrier.
7. APPOINTMENT REQUESTS AND INTRODUCTORY CALLS
Appointments, consultations, and introductory calls requested through our website are subject to clinician availability and confirmation.
Submitting a request or scheduling an introductory call does not guarantee ongoing treatment services or placement with a specific clinician.
Gateway to Solutions reserves the right to cancel, reschedule, or decline appointments when necessary.
8. ELECTRONIC COMMUNICATIONS
By contacting Gateway to Solutions, you consent to receive communications through available channels, including:
• Email
• Telephone
• Voicemail
• Text messaging
• Appointment reminders
• Scheduling communications
• Billing communications
• Administrative notifications
Standard message and data rates may apply.
While reasonable safeguards are used, electronic communications may carry inherent security risks. Gateway to Solutions cannot guarantee the security of information transmitted electronically.
9. SMS AND TEXT MESSAGING
If you voluntarily opt in to receive text messages from Gateway to Solutions, you consent to receive messages related to:
• Appointment scheduling
• Appointment reminders
• Administrative updates
• Billing and payment notifications
• Insurance-related communications
• Practice information
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Consent to receive text messages is not a condition of receiving services.
10. NEWSLETTERS AND MARKETING COMMUNICATIONS
Individuals who voluntarily subscribe to newsletters, blogs, updates, educational resources, or other marketing communications may receive periodic emails from Gateway to Solutions.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Administrative communications related to active services may continue even after marketing communications are discontinued.
11. PAYMENT PROCESSING
Payments may be processed through third-party payment processors utilized by Gateway to Solutions.
Gateway to Solutions does not store complete credit card information on its public website.
By providing payment information, you authorize applicable charges for services rendered, including therapy services, consultations, group therapy, assessments, evaluations, workshops, and other agreed-upon services.
Clients remain responsible for all fees incurred under the policies outlined in their practice documents, informed consent forms, financial agreements, and treatment agreements.
12. PRIVACY AND HIPAA
Gateway to Solutions is committed to protecting client privacy.
Information submitted through website contact forms, insurance verification requests, newsletter sign-ups, scheduling tools, or other website features should not include sensitive medical or mental health information unless specifically requested.
While Gateway to Solutions takes reasonable measures to protect information submitted through our website, electronic communications and internet transmissions may not be completely secure.
Certain information collected through our website may not initially be protected health information under HIPAA until a therapeutic relationship has been established.
Once services begin, applicable information may become part of your clinical record and be protected under applicable federal and state privacy laws.
Please review our Privacy Policy and Notice of Privacy Practices for additional information regarding how information is collected, used, maintained, and protected.
13. INTELLECTUAL PROPERTY AND COPYRIGHT
All content available on this website, including but not limited to:
• Blog articles
• Educational resources
• Written content
• Videos and recordings
• Graphics and images
• Logos and branding
• Downloads and handouts
• Website design and layout
• Practice materials and proprietary resources
• Newsletters and email content
• Social media content
is the property of Gateway to Solutions or its licensors and is protected by United States copyright, trademark, and intellectual property laws.
The content published on this website is provided for personal, informational, and educational use only.
You may not copy, reproduce, republish, distribute, modify, transmit, create derivative works from, sell, license, or otherwise exploit any content from this website without the prior written consent of Gateway to Solutions.
Limited quotations or references to blog content may be used for non-commercial purposes when proper attribution and a link back to the original content are provided.
Unauthorized use of website content, including blog articles, educational materials, graphics, downloads, newsletters, and proprietary resources, may result in legal action to protect Gateway to Solutions’ intellectual property rights.
14. WEBSITE AVAILABILITY
We make reasonable efforts to maintain website availability but do not guarantee uninterrupted access.
We reserve the right to modify, suspend, update, discontinue, or restrict access to any portion of the website without notice.
15. DISCLAIMER OF WARRANTIES
This website and all content are provided on an “as is” and “as available” basis.
Gateway to Solutions makes no warranties regarding the accuracy, completeness, reliability, suitability, or availability of the website or its content.
To the fullest extent permitted by law, Gateway to Solutions disclaims all express and implied warranties.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Gateway to Solutions, its owners, clinicians, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of the website, third-party platforms, electronic communications, or related services.
17. GOVERNING LAW
These Terms and Conditions shall be governed by and construed under the laws of the State of New York, without regard to conflict of law principles.
18. CHANGES TO THESE TERMS
Gateway to Solutions reserves the right to modify these Terms and Conditions at any time.
Changes become effective immediately upon posting to this website.
Continued use of the website constitutes acceptance of any revised Terms and Conditions.
19. CONTACT INFORMATION
Gateway to Solutions
Website:
www.gatewaytosolutions.org
Email:
info@gatewaytosolutions.org
Phone:
(800) 333-4116
If you have questions regarding these Terms and Conditions, please contact us using the information above.
By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
SMS TEXT MESSAGING TERMS AND CONSENT POLICY
Last Updated: June 2026
Gateway to Solutions (“Gateway to Solutions,” “we,” “our,” or “us”) may communicate with prospective clients, clients, and other individuals through text messaging when consent has been provided. This SMS Text Messaging Terms and Consent Policy explains how text messaging communications are used, what individuals may expect, and how to manage text message preferences.
By providing your mobile phone number and opting in to receive text messages from Gateway to Solutions, you agree to the terms outlined below.
1. CONSENT TO RECEIVE TEXT MESSAGES
By voluntarily providing your mobile phone number through our website, contact forms, insurance verification forms, appointment request forms, scheduling tools, intake paperwork, consent forms, or other communications, you may elect to receive text messages from Gateway to Solutions. Consent to receive text messages is not a condition of purchasing services or receiving treatment. You may choose not to opt in to text messaging communications and may instead communicate with Gateway to Solutions through other available methods.
2. TYPES OF TEXT MESSAGES
Gateway to Solutions may send text messages related to appointment scheduling and confirmations, appointment reminders, introductory call scheduling, administrative updates, billing and payment reminders, insurance-related communications, practice announcements, requests for information needed to coordinate services, and follow-up communications related to inquiries or appointments. Text messages are intended for administrative and operational purposes and generally are not used to provide therapy services, crisis intervention, clinical recommendations, or emergency care.
3. MESSAGE FREQUENCY
Message frequency will vary depending on your interactions with Gateway to Solutions, appointment activity, service requests, and communication preferences. Some individuals may receive only occasional messages, while active clients may receive more frequent appointment-related communications.
4. MESSAGE AND DATA RATES
Standard message and data rates may apply according to your wireless carrier’s plan. Gateway to Solutions is not responsible for any charges imposed by your mobile carrier.
5. OPTING OUT
You may opt out of receiving text messages at any time by replying STOP to any text message received from Gateway to Solutions. After opting out, you may receive a final confirmation message confirming your removal from future text communications. Opting out of text messaging may affect our ability to provide appointment reminders, scheduling updates, billing notifications, and other administrative communications through text messaging.
6. HELP AND SUPPORT
For assistance regarding text messaging communications, reply HELP to any text message received from Gateway to Solutions. You may also contact our office directly using the contact information provided below.
7. PRIVACY AND CONFIDENTIALITY
Gateway to Solutions takes reasonable steps to protect privacy and confidentiality. However, text messaging is not a completely secure method of communication. Text messages may be viewed by individuals who have access to your mobile device, mobile account, email account associated with messaging services, backups, or message notifications. For this reason, we recommend avoiding the transmission of sensitive personal, medical, psychiatric, or confidential information through standard text messaging unless specifically requested. Text messaging communications may be maintained as part of administrative records where permitted or required by law.
8. NO EMERGENCY OR CRISIS COMMUNICATIONS
Text messaging is not monitored continuously and should never be used for emergencies, urgent mental health concerns, or crisis situations. If you are experiencing a medical emergency, mental health emergency, thoughts of harming yourself or others, or any urgent situation requiring immediate assistance, call 911 immediately, go to your nearest emergency room, or call or text 988, the Suicide & Crisis Lifeline. Do not rely on text messaging to obtain emergency assistance.
9. THIRD-PARTY COMMUNICATION PROVIDERS
Gateway to Solutions may utilize third-party communication platforms and service providers to facilitate text messaging communications. These providers may process information necessary to deliver messages and support communication services. Such providers maintain their own privacy and security practices and may be subject to applicable laws and regulations.
10. CHANGES TO TEXT MESSAGING SERVICES
Gateway to Solutions reserves the right to modify, suspend, or discontinue text messaging services at any time. We also reserve the right to update this SMS Text Messaging Terms and Consent Policy as needed. Changes become effective upon posting to our website.
11. MOBILE CARRIER DISCLAIMER
Mobile carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your wireless service provider and is not guaranteed.
12. CONTACT INFORMATION
If you have questions regarding these SMS Text Messaging Terms and Consent Policy, please contact Gateway to Solutions at www.gatewaytosolutions.org, by email at info@gatewaytosolutions.org, or by phone at (718) 887-2919.
By opting in to receive text messages from Gateway to Solutions, you acknowledge that you have read, understood, and agree to these SMS Text Messaging Terms and Consent Policy.
